Delivery Information

How long will my order take to arrive?

If you require an item next day we call help please call 0203 994 5470 or email sales@electricpoint.com. We will prioritise your order, for standard deliveries please allow:

 - 1 to 2 working days for deliveries to mainland UK.
 - 5 working days for deliveries to Scottish Highlands, Offshore & Northern Ireland.

Look out for "In Stock" logo on our product pages, stock levels are regularly kept up to date so if you see this logo rest assured the product is on the shelf and will be delivered in 1 to 2 days.

Out of stock items (products without the "In Stock" logo) we quote 2 to 3 working days for delivery. We keep over £1m worth of goods in stock but items do go out of stock, we will source the goods from the manufacturer or our extensive branch network as quickly as possible and we will always notify you of any extended lead times.

Click & Collect Orders from Harringay, Greenwich & Ipswich

We offer collections from our Harringay Branch in North London or Greenwich Branch in South London, as well as our Ipswich Branch. Please see Free Product Collections for further details.

Storage Heaters & Kerbside Deliveries

Our logistics service for palletised deliveries of storage heaters is limited to providing kerbside delivery only. This means that the driver will place the pallet as close to the entrance of your building as possible - for example, to your front door, garage or outbuilding providing the route is clear and flat enough for their pallet trolley. It is the responsibility of the recipient to move the products into the property.

Despite the pallets themselves being heavy, the individual components are more manageable; storage heater bricks weigh approximately 10kg per pack, and the storage heaters themselves range in weight from 30-40Kg depending on the model.

Pallet deliveries are free; however, if you are not present to receive your order, subsequent redeliveries will incur a fee.

Please ensure that you do not discard the storage heater bricks as these are essential components

Terms & Conditions

Some of our products are exceptionally heavy. We reserve the right to revise the delivery charges if your order is heavier than our standard dispatch allows.

We are not responsible for any costs incurred for unused labour where items have not turned up or are incomplete or faulty. We recommend that you do not book electricians, builders, etc. until you have received the items you have ordered.

Goods must be inspected upon arrival and any claim for items damaged or incomplete must be made within 24 hours.

Outside of this time, no claims for damaged or incomplete items can be made. This does not affect your statutory rights.
Storage heaters will be delivered via a large lorry, should there be any potential issue with large vehicles accessing the delivery address, please advise after ordering.

Please see our full terms & conditions can be found here.